Announcements
Delays in Support
Wednesday, April 11, 2012
Hello, For about two weeks ago we have been experiencing some exaggerated delays in our support service, and some tickets have been delayed for up to four hours or more in some special cases. We apologize for this, in our accelerated growth in terms of Technology (servers), Management, Services and Customer base, we have fallen short of time to address many concerns, most of...
WHMCS v5 Upgrade
Monday, December 19, 2011
Hello, We've successfully upgraded our WHMCS client area to the latest version / patches available. Since we use a very customized client area template, with new content and includes, we are forced to use the Default WHMCS v5 template while we adjust the necessary changes on our site, this can take up to one week, since we will take advantage to fix some issues with our style and main...
Exciting New Feature!
Thursday, May 19, 2011
More details: http://community.whitesystem.net/topic/313-exciting-new-feature/
Incremental improvements on Grid servers
Monday, May 16, 2011
http://community.whitesystem.net/topic/308-incremental-improvements-on-grid-servers/
Forums re-opened and new announcements will be posted there
Wednesday, May 11, 2011
We are glad to announce the re-opening of our community forums, a space that will help our customers to discuss the issues, start new threads and share information regarding web-hosting and internet stuff, do not forget to regularly visit: http://community.whitesystem.net/
New CloudFlare plugin version and CS-Cart Community Edition
Thursday, April 21, 2011
Hello to all customers, We're excited to announce that CloudFlare released a newer version for their cPanel Plugin, which has better integration with the system, allowing you to use their services from your cPanel account. We have also started a partnership with CS-Cart, seeing how many users started their e-commerce sites, we have found a suitable and very reliable solution with...
Disabling WHMPHP in cPanel for your WHM customers
Monday, March 14, 2011
This is more a tutorial than an announcement , because we want everyone to see it quickly . Some customers want to hide the WHMPHP icon in cPanel for your Reseller clients , thus avoiding suspicion that they are resellers . All the features of cPanel can be enabled or disabled from the function ' Feature Manager '...
Live assistance offering Support Level 1
Monday, March 14, 2011
Hello, Now our live assistance agents will be offering support level 1, This will help to have more control over the requests and processes that are carried out by our live team, very soon we will change Livechat inc. Some other options are being studied. The tasks that can not be made , will be handled via Ticket . We appreciate your...
LiveChat Inc Maintenance Tasks
Sunday, January 23, 2011
Currently Online support / sales is offline due maintenance tasks on Livechat servers (23/01/2011 ~ UTC -5) , we expect to be online in a few hours. Ticket system remains active ;-) Regards.
No more free stocks on Alpha Reselling
Saturday, January 22, 2011
Hello, On Grid1, 2 and 3 we have closed the new assignations for Alpha reselling, only 1 slots is free for each plan. Chicago Clouds (Cascade) and UK2 Clouds are now full as well, only SLC-A and C are available for new account creations. Regards.
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